Policies

Good Any Day Ride Passes are valid for one (1) single day of unlimited ride access (excluding Haunted Mansion) any day Ride All Day Passes are available at Knoebels Amusement Resort.

Passes will be delivered via email following purchase. To redeem, present your pass (printed or on a mobile device) at the Ride Pass Building upon arrival.

Pass redemption is subject to park operating days and hours. Ride All Day Passes are not available on all operating days. Guests are encouraged to check the current schedule at knoebels.com before planning their visit.

For additional assistance, please contact us at [email protected].

Knoebels is a family park. Foul language and unruly behavior will not be tolerated. Running, spitting, or throwing of objects is not permitted. Clothing or body art which Knoebels determines contains vulgar graphics or profanity is not permitted. No solicitation or unapproved distribution of literature is permitted on park property.
Each guest must comply with the PA Rider Responsibility Act, as mandated by the Commonwealth of Pennsylvania.

Please remember items in pockets are considered “loose items” which could injure you or another rider. Secure all loose items (including cell phones, cameras and hats) before riding. Should you ignore this policy, leading to loss of an item (wallet, hats, cell phone, money, etc.), under no circumstances are you or any other guest permitted to retrieve the lost item. Should a guest attempt to retrieve the item, the guest will be removed from Knoebels, and could face criminal charges.

Line jumping is not allowed under any circumstances. Line jumping is defined as cutting in line or leaving line and trying to re-enter for any reason. If a member of your party leaves the ride line for any reason (including using the restroom) the rest of the party may not “hold” his or her place. Instead, the person who left the line must go to the end of the line.

If you and your partner would like to ride height-restricted rides but your child is not tall enough to ride, advise the attendant that you would like to take advantage of the Child Swap program. One parent may ride while the other stays with the child. At the conclusion of the initial ride, the parents may “swap” places.

While we do permit both children and adults to wear costumes during Hallo-Fun, we ask that you wear a family friendly costume (no offensive, overly gruesome or violent costumes). We kindly ask all guests over the age of 12 to leave costume masks at home. Knoebels reserves the right to request that a guest removes any or all part(s) of a costume that we believe may interfere with the safe operation of a ride, or if it not appropriate for our family friendly environment.

For your safety, guests are required to wear shirts and shoes at all times. Closed-toed shoes are strongly recommended. Revealing or offensive clothing is not considered park-appropriate attire. In keeping with a family-friendly atmosphere, modest dress is expected. Bikini bottoms or tops, exposed undergarments, see-through attire, speedos, and thongs are not permitted. While at the Crystal Pool or riding Sklooosh, swimsuits can be worn but must be changed to park-appropriate attire immediately afterwards. Some language, gestures and suggestive art on apparel or tattoos may be considered inappropriate. Knoebels reserves the right to address any attire concerns with guests.

Several rides will close due to weather conditions such as rain, high winds, and/or lightning. A specific answer as to which rides close or remain open is not possible because of the varying degrees of inclement weather. Knoebels makes every effort to reopen the rides as quickly and safely as possible following the end of adverse weather conditions. We do not offer rain checks or refunds; however, our individual ride tickets never expire!

Loose articles are not permitted on most rides and should be left with a non-rider or placed in a locker. Knoebels employees cannot be responsible for lost, stolen, or damaged items. In the event an article is lost during the course of a ride, Knoebels will not suspend operations or attempt to retrieve the article. When the ride is properly shut down and safely secured at the end of the operating day, Knoebels will make every effort to retrieve and return lost articles. Under no circumstances are guests permitted to retrieve lost items. Should a guest attempt to retrieve a lost item, the guest will be removed from Knoebels, and could face criminal charges.

Any items that are retrieved will be kept at Lost and Found for 30 days. Lost and Found is located in the Rental Center building across from Security. If you have found a lost item, please contact a Knoebels team member, who will have the item taken to Lost and Found. Knoebels is not responsible for any lost, stolen or damaged items.

If you lost an item during your visit, please fill out a lost item report.

By collecting photos within this app, you agree to only collect photos that are of you or your group.  Photos showing inappropriate or obscene gestures are not allowed and may not be collected.  Knoebel’s reserves the right to remove any photo and/or disable photo collection for any guest who does not follow these rules.

• Season Photo Pass holders receive an online album that includes digital access to share and download all ride photos taken inside Knoebels all season long.
• Includes the ability to purchase unlimited $5 add-on prints (choice of 1 6×8 or 2 4×6), keychains and magnets at Knoebels in-park Photo Stands.
• Collect photos from Antique Cars, Flying Turns, Giant Flume, Haunted Mansion, Impulse, Twister, Character Meet & Greet, and Special Photo Events (Mother’s Day, Father’s Day, and Hallo-Fun Character Breakfast).
• Small families and groups (up to 6 individuals) can share a pass by scanning the original pass QR in-app or scanning the printed pass.
• A Season Photo Pass is valid through the last Sunday in October of the season purchased. Photo passes are not valid at Christmas Village.
• Refunds for in-app Season Photo Passes are granted only when none of the photos have been downloaded to a personal device.

Information Automatically Collected In Knoebels Mobile App
When you use the App, we automatically collect specific data necessary for the App’s use. This includes:

• Location, accuracy, and date/time periodically throughout the day (only while at the attraction)
• Each visit to the resort, including date/time first seen and last seen
• Operating system and version
• Device name
• Battery level and status (charging or not)
• Bluetooth status (on or off)
• Mobile network carrier name
• Currently connected Wi-Fi SSID
• Location permission status (on or off)
• IP address
• User’s preferred locale
• Current time zone
• App version and build number
• App interactions (captured as events fed to Firebase Analytics)
• Date/time entered/exited geofence region (if you enter an offered geofence region)
• Date/time entered/exited geofence region (if you enter an offered geofence region)

This data is automatically sent to us, (1) so that we can make the service and the associated functions available to you; (2) to improve the functions and features of the App and (3) to prevent misuse and to rectify malfunctions and (4) to offer you a personalized guest experience. This data processing is justified on the basis that (1) the processing is required in order to fulfil the requirements of the contract between you as the data subject and us in accordance with Art. 6(1)(b) GDPR for the use of the App, or (2) we have a legitimate interest in guaranteeing the functionality and fault-free operation of the App and being able to offer a service that is in line with the requirements of the market and with the interests of the users and prevails over your rights and interests in the protection of your personal data in accordance with Art. 6(1)(f) GDPR.

Knoebels encourages personal photography except while on rides. Professional and commercial photography are always prohibited without prior permission from the Knoebels Public Relations Department.

Due to the nature of all rides and the potential for injury caused by loose articles, unsecured cameras, cell phones, or any recording devices are not
permitted on rides. To secure these items please place them in a locker or leave them with a non-rider.

For guest safety, Knoebels prohibits riders from any type of photography while on rides unless the following conditions are met:

• The camera must be secured by a 3 point or more harness, over the rider’s shoulders and around the torso, that is snapped or buckled closed and cannot be easily detached.
• The camera must be inside a case that snaps closed tightly and the case is securely attached to the harness with a mechanical fastener.
• At no time will any type of equipment that interferes with a rides safety restraint system be permitted.
• A Guest Relations Supervisor must approve the device before it is issued.
• As a guest within our park, you may be filmed and/or photographed by a Knoebels employee or contracted professional. Your entrance into the park serves as permission for us to use your image.

Pennsylvania State laws and ride manufacturers regulate attraction accessibility. Restrictions are based on height and size requirements as well as health guidelines. Please follow these rules to ensure a safe experience for you and others. Observe the rider requirements posted at each ride. Please observe the ride in operation to decide if the ride is suitable for you or your family.

Pennsylvania Law states that riders of amusement and waterpark attractions are responsible for obeying rules and acting responsibly

§ 503. Rider’s responsibility

1. Responsibilities.–A rider is responsible for obeying the posted rules or oral instructions of amusement rides and shall abide by the following:
   1. A rider may not board or dismount from an amusement ride except at a designated area if one is provided.
   2. A rider may not throw or expel any object or matter from an amusement ride.
   3. A rider may not act in any manner contrary to posted and oral rules while boarding, riding on or dismounting from any amusement ride.
   4. A rider may not engage in any reckless act or activity which may tend to injure himself or others.
   5. While using amusement rides that require steering or control of himself or a car device, every rider shall maintain reasonable control of his speed and course at all times. A rider shall not steer the ride in such a manner as to intentionally harm another person.
   6. A rider may not disconnect, disable or attempt to disconnect or disable any safety device, seat belt, harness or other restraining device before, during or after movement of the ride has started except at the express instruction of the operator.
   7. A rider may not disembark or attempt to disembark from any amusement ride before, during or after movement of a ride has started except upon the express instruction of the operator.
   8. A rider may not board or attempt to board any amusement ride if he is under the influence of alcohol or any controlled substance as defined in the act of April 14, 1972 (P.L. 233, No. 64), known as The Controlled Substance, Drug, Device and Cosmetic Act,1 which impacts his ability to safely use the ride and abide by the posted and oral instructions. The operator may prevent a rider who is perceptibly or apparently under the influence of drugs or alcohol from riding on an amusement ride. An operator who prevents a rider from boarding a ride in accordance with this paragraph shall not be criminally or civilly liable in any manner or to any extent whatsoever if the operator has a reasonable basis for believing that the rider is under the influence of drugs or alcohol.
   9. A rider may not alter or enhance the intended speed, course or direction of a ride by using any unauthorized device, instrument or method.
   10. A rider 14 years of age or older embarking on a ride after failing to pay appropriate consideration for its use, when required by amusement park rules and regulations, shall be considered to be a trespasser.
   11. A rider shall not attempt to gain access to controls of an amusement ride designed solely to be operated by employees of amusement parks.

Solicitation and any distribution of literature or other materials on Knoebels property is strictly prohibited. Knoebels reserves the right to request the involved parties vacate the property.